Terms & Conditions

1. Definitions

• "Revive Marketing", "we", "us", "our" – Revive Marketing Ltd., a company registered in England and Wales.
• "Client", "you", "your" – The legal entity or individual purchasing services from Revive Marketing.
• "Services" – Any website design, hosting, maintenance, editing, support, or related work supplied by Revive Marketing under this agreement.

2. Commencement & Term

This agreement starts on the Service Commencement Date confirmed during onboarding.

Services run on a rolling monthly basis unless terminated under clause 10.

3. Fees & Payment

Payment Platform – All one-off and recurring fees are collected via Stripe through our GoHighLevel client portal. You will be asked to save a preferred payment method (credit/debit card or, if enabled, UK Bacs Direct Debit) at onboarding.

Billing Cycle – Fees are charged in advance on the 1st of each calendar month (or the next UK working day). Your first invoice will be pro-rated from the Service Commencement Date.

Scope of Monthly Fee – Unchanged (hosting, routine edits, support, etc.).

Failed or Disputed Payments –

• If a card is declined or a direct-debit claim is returned unpaid, we will email you and attempt one automatic retry after 3 business days.
• If payment still fails, services may be suspended until the balance (plus any Stripe dispute or chargeback fees) is cleared.

Card Storage & Security – All payment data are encrypted and stored exclusively by Stripe, a PCI-DSS Level 1 service provider. We never see or store your full card or bank details.

Price Review – We may adjust prices annually with 30 days' notice.

4. Change Requests & Work Outside Standard Scope

Change requests are handled on a tiered structure. Your monthly retainer (the hosting and maintenance fee) covers a defined scope of work. Anything beyond that scope is quoted separately and agreed in writing before any chargeable work begins.

Tier 1 — fair-use limits. Each Tier 1 request is capped at roughly 30 minutes of work, with a soft monthly allowance of approximately 1 hour in total across all Tier 1 requests. This allowance is a fair-use guide rather than a contractual entitlement: it does not roll over to following months and unused time has no cash value. Where a request exceeds the per-request cap or the monthly allowance, we will tell you and treat it as Tier 2 or Tier 3.

Tier 2 — structural changes. Structural changes within the existing site (including anything driven by a written brief you supply, such as an AI-generated or ChatGPT-style brief) are quoted as a small flat fee, typically between £75 and £150 depending on scope. We will confirm the fee in writing and obtain your approval before starting.

Tier 3 — project work. New pages, redesigns, new functionality and any work reasonably expected to exceed 2 hours are scoped and quoted as a separate project under a written quotation, and scheduled separately from routine Tier 1 maintenance.

We will always confirm in writing which tier a request falls under before carrying out any chargeable work. Professional SEO (keyword research, technical audits, link-building) and other marketing services fall outside the website retainer and are covered by their own proposal and terms.

5. Domain Names & Intellectual Property

We will manage and renew your domain while you remain on our hosting plan.

Transfer Out – You may request transfer of your domain at any time. A £50 + VAT release and admin fee is payable in advance.

Ownership –

• Until all invoices are settled, websites, code, graphics, and other deliverables remain the property of Revive Marketing.
• On full payment, you receive a non-exclusive, perpetual licence to the final site files but not to our proprietary frameworks or third-party components licensed to us.
• You warrant that all text, images, or other content you supply are either owned by you or properly licensed and do not infringe third-party rights.

6. Service Levels & Support

Uptime Target – 99.9% monthly network availability, measured at the data-centre edge.

Planned Maintenance – We will give at least 24 hours' notice for tasks that may affect availability, except in emergencies.

Support Channels –

• Email (aaron@revivemarketing.uk or luke@revivemarketing.uk)
• Phone: available for urgent issues; call-backs within 4 business hours.

Support is limited to the website and services we host; third-party systems (e.g. your office network, email client) are out of scope.

7. Data Protection & Privacy

Each party will comply with applicable UK GDPR and Data Protection Act 2018 requirements.

Where we process personal data on your behalf, we act as processor and will:

• Process data only on documented instructions;
• Implement appropriate technical and organisational security measures;
• Notify you without undue delay of any personal-data breach affecting your site.

8. Limitation of Liability

Nothing in this agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

Subject to 8.1, our total liability in any 12-month period shall not exceed the total fees you paid in that same period.

We shall not be liable for:

• Loss of profits, revenue, or anticipated savings;
• Loss or corruption of data;
• Consequential or indirect losses, even if foreseeable.

9. Suspension & Termination

You may terminate at any time by giving 30 days' written notice.

We may terminate immediately if you materially breach these terms and fail to remedy within 14 days of notice, or if you become insolvent.

On termination:

• All outstanding fees become due immediately.
• We will provide a ZIP archive of your website upon request (subject to clause 5).
• Hosting services will cease on the termination date.

Domain transfer on termination:

If you request that any domain name(s) be transferred to another registrar as part of, or following, termination, a £50 + VAT administration fee per domain is payable in advance. Termination without a transfer request carries no charge, but the domain(s) will remain registered in our account until you instruct otherwise and settle any outstanding renewal fees.

10. Force Majeure

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including but not limited to acts of God, war, terrorism, strikes, or internet failures.

11. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information obtained in connection with the Services, unless disclosure is required by law.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.

13. Entire Agreement & Variations

These Terms, together with any signed proposal or quotation, constitute the entire agreement and supersede prior discussions or communications.

We may update these Terms by giving at least 30 days' notice. Continued use of the Services after the effective date constitutes acceptance of the changes.

1. Definitions

• "Revive Marketing Management", "we", "us", "our" – Revive Marketing Management Ltd, a company registered in England and Wales.
• "Client", "you", "your" – The legal entity or individual purchasing SEO services from Revive Marketing Management.
• "Services" – Any search engine optimisation (SEO) services provided by Revive Marketing Management under this agreement, including but not limited to keyword research, on-page optimisation, technical SEO, content recommendations, analytics and tracking setup, link-building outreach, reporting, consultancy and any related website implementation work that we expressly agree to perform.
• "Agreement" – These Terms & Conditions together with any signed proposal, quotation or statement of work.

2. Commencement & Term

2.1 This Agreement starts on the Service Commencement Date confirmed during onboarding.

2.2 SEO Services run on a rolling monthly basis unless terminated in accordance with clause 9.

3. Fees & Payment

3.1 Payment Platform – All one-off and recurring fees (including any setup fees and monthly SEO retainers) are collected via Stripe through our client portal. You will be asked to save a preferred payment method (credit/debit card or, if enabled, UK Bacs Direct Debit) at onboarding.

3.2 Billing Cycle – Fees are charged in advance on the 1st of each calendar month (or the next UK working day). If the Service Commencement Date falls part-way through a month, the full monthly fee will still apply for that first month unless otherwise stated in your proposal.

3.3 Scope of Monthly Fee – Your monthly SEO fee covers only the Services expressly set out in your proposal or package description (for example: agreed number of target keywords, pages to be optimised, audits, reports and consultations). Anything outside that scope is chargeable under clause 4.

3.4 Failed or Disputed Payments –

• If a card is declined or a direct-debit claim is returned unpaid, we will email you and attempt one automatic retry after 3 business days.
• If payment still fails, Services may be suspended until the balance (plus any Stripe dispute or chargeback fees) is cleared.

3.5 Card Storage & Security – All payment data are encrypted and stored exclusively by Stripe, a PCI-DSS Level 1 service provider. We never see or store your full card or bank details.

3.6 Price Review – We may adjust prices annually with 30 days' notice. If you do not agree to the revised pricing, you may terminate under clause 9 before the new prices take effect.

4. Scope of SEO Work & Additional Charges

4.1 Included in Standard SEO Engagement (unless otherwise stated in your proposal):

• Keyword research and mapping to agreed pages.
• On-page optimisation recommendations (titles, meta descriptions, headings, internal links, copy guidance).
• Technical SEO audits and prioritised recommendations.
• Implementation of minor on-site changes where we have suitable access and they can reasonably be made within your monthly allowance.
• Creation of agreed recurring performance reports (e.g. monthly) using data from tools such as Google Analytics, Google Search Console and rank tracking software.
• Reasonable email and scheduled call support relating to the SEO strategy and implementation.

4.2 Examples of Work That May Be Chargeable in Addition:

• Large-scale copywriting or content production (e.g. full blog posts, landing pages, content hubs) beyond what is explicitly included in your package.
• Significant design or development work (e.g. new page templates, complex site restructures, custom functionality).
• Website migrations, domain changes or major platform changes (e.g. moving from one CMS to another).
• Extensive link-building campaigns or digital PR outside the agreed scope (e.g. targeting significantly more links or sites than specified).
• Additional consultancy, training or meetings beyond the reasonable amount included in your package.

4.3 Additional Work Process – Where additional work is requested or required, we will:

• Confirm whether it is in or out of scope; and
• Where out of scope, provide either a separate fixed-price quotation or charge at our then-current hourly rate as agreed in advance with you.

5. Access, Domain Names & Intellectual Property

5.1 Access & Tools – You agree to provide us with the access and information reasonably required to perform the Services, which may include (as applicable):

• Administrator or appropriate-level access to your website CMS or hosting environment;
• Access to analytics platforms (e.g. Google Analytics, Google Search Console, Tag Manager);
• Access to third-party SEO tools where you hold the licence and we are requested to use them;
• Any brand guidelines, existing keyword lists, historical reports and other relevant materials.

5.2 We are not responsible for delays or reduced performance of the Services caused by your failure to provide necessary access, approvals, content or information.

5.3 Domain Names (where we manage them) – If, as part of a broader service, we agree to register or manage any domain name(s) on your behalf, we will manage and renew such domain(s) while you remain on our plan and continue to pay all relevant fees.

5.4 Domain Transfer Out – If you request transfer of any domain name(s) we manage to another registrar, a £50 + VAT release and admin fee per domain is payable in advance.

5.5 Ownership & Licence –

• Until all invoices are settled, SEO deliverables (including reports, audits, strategy documents, templates and any implementation work we carry out) remain the property of Revive Marketing Management.
• On full payment of all sums due, you receive a non-exclusive, perpetual licence to use the final SEO deliverables for your own business purposes, but not to reuse our proprietary methodologies, frameworks, internal templates or third-party components licensed to us.

5.6 Client Content Warranty – You warrant that all text, images, videos, product data and other content you supply, or ask us to optimise or publish, are either owned by you or properly licensed and do not infringe third-party rights.

6. Service Levels, Reporting & Support

6.1 Reporting – Unless otherwise stated in your proposal, we will provide performance reports at the frequency agreed (typically monthly). These reports may include metrics such as organic traffic, keyword rankings, visibility, goal completions and other agreed KPIs.

6.2 Implementation Lead Times – Where we are responsible for implementing on-site changes, we will use reasonable endeavours to complete them within a commercially reasonable timeframe, taking into account the size and complexity of the task and any dependencies on third parties (e.g. your in-house developers).

6.3 Support Channels –

• Email: aaron@revivemarketing.uk, charlie@revivemarketing.uk or luke@revivemarketing.uk
• Phone: available for urgent issues; call-backs within 4 business hours.

6.4 Support is limited to the SEO Services we provide and any website elements we expressly agree to manage. Third-party systems (e.g. your internal IT infrastructure, office network, email clients or unrelated marketing platforms) are out of scope unless specifically included in a written proposal.

6.5 No Guarantee of Specific Results – SEO performance is influenced by many factors outside our control, including search engine algorithm updates, competitors’ activity, your website platform, your internal resources and your adherence to our recommendations. We do not guarantee:

• Particular rankings or positions in any search engine;
• Specific levels of traffic, leads, revenue or return on investment;
• That any past performance will be replicated in the future.

7. Data Protection & Privacy

7.1 Each party will comply with applicable UK GDPR and the Data Protection Act 2018.

7.2 Where we process personal data on your behalf, we act as processor and will:

• Process data only on your documented instructions;
• Implement appropriate technical and organisational security measures;
• Notify you without undue delay of any personal-data breach affecting your site or any systems under our control in relation to the Services.

7.3 You remain responsible for ensuring you have a lawful basis for processing personal data collected via your website and for maintaining appropriate privacy and cookie notices.

8. Limitation of Liability & SEO Disclaimers

8.1 Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded under law.

8.2 Subject to clause 8.1, our total aggregate liability to you in connection with the Agreement (whether in contract, tort (including negligence), breach of statutory duty or otherwise) in any 12-month period shall not exceed the total fees you paid to us in that same period.

8.3 We shall not be liable for:

• Loss of profits, revenue, sales or anticipated savings;
• Loss or corruption of data;
• Loss of goodwill or damage to reputation;
• Any consequential, indirect or special losses, even if foreseeable.

8.4 SEO-Specific Disclaimer – We are not liable for:

• Any negative impact resulting from search engine algorithm updates;
• Manual or algorithmic penalties applied by search engines, except where directly and solely caused by our wilful misconduct;
• Actions taken by you or third parties (e.g. other agencies, developers, freelancers) that adversely affect SEO performance;
• Any delays or underperformance where you have not implemented or have only partially implemented our recommendations.

9. Suspension & Termination

9.1 You may terminate the Agreement at any time by giving 30 days' written notice.

9.2 We may terminate the Agreement immediately by written notice if:

• You materially breach these terms and fail to remedy the breach within 14 days of receiving written notice; or
• You become insolvent, enter administration or are otherwise unable to pay your debts as they fall due.

9.3 On termination for any reason:

• All outstanding fees (including any approved additional charges) become due immediately.
• Upon request, we will provide a reasonable export of key SEO deliverables produced up to the termination date (for example, latest reports, keyword lists, audit documents), subject to clause 5.
• Any implementation work or access we provide to your systems will cease on the termination date.

9.4 Domain Transfer on Termination (where applicable) –

If, as part of a broader service, we manage any domain name(s) and you request that such domain(s) be transferred to another registrar as part of, or following, termination, a £50 + VAT administration fee per domain is payable in advance. Termination without a transfer request carries no charge, but the domain(s) will remain registered in our account until you instruct otherwise and settle any outstanding renewal fees.

10. Force Majeure

Neither party is liable for any failure or delay in performance of its obligations (other than payment obligations) caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, industrial disputes, government action, pandemic, failures of third-party networks, or widespread internet or hosting provider outages.

11. Confidentiality

Both parties agree to keep confidential any non-public business, technical or financial information obtained in connection with the Services, and to use such information only for the purposes of fulfilling the Agreement, unless disclosure is required by law or by a competent authority.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Entire Agreement & Variations

13.1 These Terms, together with any signed proposal, quotation or statement of work, constitute the entire agreement between the parties and supersede all prior discussions, understandings or communications relating to the subject matter.

13.2 We may update these Terms by giving at least 30 days' notice. Continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

1. Definitions

• "Revive Marketing Management", "Revive Marketing", "we", "us", "our" – Revive Marketing Management Ltd, a company registered in England and Wales.
• "Client", "you", "your" – The legal entity or individual purchasing services from Revive Marketing.
• "Social Media Services" / "Services" – Any social media management services supplied under this Agreement including, without limitation:
  • Social media strategy and planning
  • Content calendars and scheduling
  • Copywriting for posts, captions, basic hashtags and call-to-actions
  • Publishing and account management across agreed platforms
  • Community management and basic comment/DM handling (within agreed hours)
  • Basic creative resizing/adaptation (where assets are provided)
  • Analytics and performance reporting
  • Paid social management (only if expressly included in your proposal)
  • Any other agreed task described in your proposal or confirmed in writing
• "Platforms" – Social networks and tools we agree to manage (for example: Instagram, Facebook, TikTok, LinkedIn, X, Pinterest, YouTube, Meta Business Suite, Buffer, Later, Hootsuite).
• "Content" – All text, images, video, audio, graphics, brand assets, templates, and other materials used for posting, whether provided by you, created by us, or licensed from third parties.
• "Agreement" – These Terms & Conditions together with any signed proposal, quotation, or statement of work.

2. Commencement & Term

2.1 This Agreement begins on the Service Commencement Date confirmed during onboarding.

2.2 All Services run on a rolling monthly basis unless terminated in accordance with clause 11.

3. Fees & Payment

3.1 Payment Platform – All one-off charges and recurring monthly fees are collected via Stripe through our client portal. You will be required to save a preferred payment method (card or, if enabled, UK Bacs Direct Debit) during onboarding.

3.2 Billing Cycle – Fees are charged in advance on the 1st of each calendar month (or next UK working day). If onboarding occurs partway through a month, the initial invoice may be pro-rated at our discretion; otherwise full first-month fees apply.

3.3 Scope of Monthly Fee – Your monthly subscription covers only the specific elements stated in your proposal (for example: number of posts per week, Platforms covered, reporting frequency, community management hours, and whether paid social management is included). Anything not expressly listed as included is out of scope.

3.4 Failed or Disputed Payments –

• If a card or Direct Debit fails, we will attempt one retry after 3 business days.
• If payment remains unpaid, Services may be suspended until the balance (plus any Stripe chargeback or dispute fees) is cleared.

3.5 Security – Payment details are encrypted and stored exclusively by Stripe, a PCI-DSS Level 1 service provider. We never store or view full card or banking details.

3.6 Price Review – We may adjust prices annually with at least 30 days' notice. If you do not agree to revised pricing, you may terminate under clause 11 before new pricing takes effect.

3.7 Third-Party Costs and Ad Spend – Unless expressly stated otherwise:

• Advertising spend (Meta ads, TikTok ads, LinkedIn ads, etc.) is paid directly by you to the Platform.
• Subscription costs for third-party tools (schedulers, analytics, stock libraries) are excluded unless explicitly included in your proposal.

4. Service Scope & Additional Work

4.1 Included Within Standard Engagement (unless otherwise stated):

• Content calendar planning for agreed Platforms
• Copywriting for agreed number of posts/reels/stories (as per package)
• Scheduling and publishing to agreed Platforms
• Basic community management within agreed hours (for example: moderating comments, responding to standard enquiries using agreed FAQs)
• Monthly reporting (or as agreed) covering key metrics and recommendations
• Routine account hygiene (basic profile optimisation, link updates, pinned posts, highlights where relevant)

4.2 Out-of-Scope Work (chargeable separately):

• Professional photography, videography, on-site filming, and full creative production (unless included in writing)
• Complex design work, motion graphics, advanced video editing, or 3D animation
• High-volume community management, customer service operations, or inbox takeover beyond agreed hours
• Influencer outreach/management, partnerships, and affiliate programmes
• Paid ad creative production beyond basic resizing and formatting
• Competitor deep-dives, extensive brand strategy workshops, or additional consultancy and training beyond reasonable allowance
• Crisis management, PR response drafting, or out-of-hours urgent support unless agreed
• Giveaways, competitions, promotions, and any legal compliance work for them
• Reputation management across review platforms (Google, Trustpilot, etc.) unless included in writing

4.3 Additional Work Approval – Where additional work is requested or required, we will: a) confirm whether the work is in scope; and b) if not, provide a fixed quotation or charge using our then-current hourly rate, agreed in advance.

5. Content, Approvals & Posting

5.1 Your Responsibilities (Approvals and Timelines) – You agree to:

• Provide timely feedback, approvals, and any required information (offers, pricing, availability, disclaimers).
• Review and approve Content within agreed approval windows.

Delays in approval may delay posting schedules and campaign timelines. We are not responsible for reduced performance caused by delayed approvals, missing information, or last-minute changes.

5.2 Approval Method – Unless otherwise agreed, approvals will be managed via the method we set during onboarding (for example: a shared content calendar, project board, or email confirmation).

5.3 Final Responsibility for Published Claims – You remain responsible for ensuring all approved Content is accurate and compliant, including claims about pricing, availability, performance, before-and-after claims, regulated products/services, and any sector-specific rules.

5.4 Platform Policy Compliance – Platforms can remove Content, restrict reach, or suspend accounts for policy reasons. We will use reasonable efforts to comply with Platform policies, but we are not liable for any Platform enforcement actions outside our direct control.

5.5 Right to Decline Content – We may refuse to create or publish Content that we reasonably believe is unlawful, misleading, infringes rights, violates Platform policies, or creates undue legal, regulatory, or reputational risk.

6. Account Access, Security & Administration

6.1 Access – You agree to provide required access for us to deliver Services, which may include:

• Admin or editor access to Platforms and business managers (for example: Meta Business Manager, ad accounts, pages)
• Access to scheduling/analytics tools where applicable
• Brand assets, product/service information, and any relevant historical materials

We are not responsible for delay caused by your failure to provide access or approvals.

6.2 Security and 2FA – You are responsible for maintaining secure credentials and enabling two-factor authentication where available. We will not request your personal passwords where proper access roles are available. If you choose to share passwords, you do so at your own risk.

6.3 Account Ownership – Your social media accounts remain your property. We do not claim ownership over your social profiles.

7. Intellectual Property & Content Rights

7.1 Ownership and Licence (Our Work) – Until full payment of all invoices:

• Our deliverables (including content calendars, templates, designs, copy frameworks, reports, and any created Content) remain the property of Revive Marketing.

On full payment:

• You receive a non-exclusive, perpetual licence to use the final deliverables created for you for your business purposes.
• Our proprietary methods, internal frameworks, reusable templates, and any third-party components licensed to us remain reserved to us.

7.2 Client Content Warranty – You warrant that all Content you supply (images, video, music, logos, testimonials, reviews, before-and-after, UGC, product footage) is owned by you or properly licensed, and does not infringe third-party rights.

7.3 Stock Media and Music Licensing – Where we use stock assets or music, licensing will be handled as agreed in the proposal. If you request specific tracks, trends, or sounds, you are responsible for ensuring you have the right to use them where required.

7.4 Portfolio Use – Unless you object in writing, you grant us permission to reference your brand name and show examples of published work in our portfolio and marketing materials. We will not share non-public performance data without permission.

8. Reporting, Performance & No Guarantee of Results

8.1 Reporting – Unless otherwise stated in your proposal, we will provide reporting at the frequency agreed (typically monthly). Reports may include metrics such as reach, impressions, engagement, follower growth, clicks, top content, and recommendations.

8.2 No Guarantee of Specific Results – Social media performance depends on many external factors including platform algorithm changes, seasonality, audience behaviour, ad auction dynamics, competitors, offer quality, landing pages, and your responsiveness to enquiries. We do not guarantee:

• Specific follower growth
• Specific engagement, reach, or impressions
• Specific lead, sales, or revenue outcomes
• That past performance will be replicated

9. Data Protection & Privacy

Both parties will comply with UK GDPR and the Data Protection Act 2018.

Where we process personal data on your behalf (for example: handling DMs, collecting lead data from Platform forms, exporting audience lists), we act as processor and will:

• process data only on your documented instructions
• apply appropriate security measures
• notify you without undue delay of relevant data breaches related to systems under our control

You are responsible for ensuring lawful data collection and processing, including privacy notices, cookie policies (where applicable), and any sector-specific requirements.

10. Limitation of Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be limited.

Subject to the above:

• Our total liability in any rolling 12-month period shall not exceed the total fees paid by you to us during that same period.
• We are not liable for loss of profits, revenue, data, goodwill, indirect or consequential losses, or business interruption.

We are also not liable for:

• Platform outages, algorithm changes, policy enforcement, account restrictions, or account loss not directly and solely caused by our wilful misconduct
• Losses caused by unauthorised access where account security obligations were not followed
• Underperformance caused by delayed approvals, missing assets, inaccurate information supplied by you, or changes made by you or third parties

11. Suspension & Termination

11.1 Suspension – Services may be suspended if:

• payments remain overdue after retry,
• access is not provided, or
• we reasonably believe an account poses operational, legal, or security risk.

11.2 Termination by You – You may terminate at any time via 30 days' written notice.

11.3 Termination by Us – We may terminate immediately if:

• you materially breach this Agreement and fail to remedy within 14 days of written notice, or
• you become insolvent or unable to pay debts.

11.4 On Termination –

• All outstanding fees become due immediately.
• Services cease at the end of the notice period (or immediately where clause 11.3 applies).
• Upon request, we will provide an export of deliverables produced to date (for example: latest content calendar files, reports, and creative files where transferable), subject to clause 7 and provided all invoices are paid.

12. Force Majeure

Neither party is liable for delays caused by events outside reasonable control including natural disasters, war, terrorism, pandemics, strikes, government action, or widespread internet/Platform outages.

13. Confidentiality

Both parties agree to keep confidential any non-public business, financial, or technical information shared during this engagement unless compelled by law or authority.

14. Governing Law & Jurisdiction

The Agreement is governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.

15. Entire Agreement & Variations

15.1 This Agreement and any attached proposal constitutes the entire understanding between the parties and supersedes all prior communications.

15.2 We may update these Terms by providing at least 30 days' notice. Continued use of the Services constitutes acceptance of updated terms.

1. Definitions

• "Revive Marketing Management", "we", "us", "our" – Revive Marketing Management Ltd, a company registered in England and Wales.
• "Client", "you", "your" – The legal entity or individual requesting ad-hoc technical assistance from us.
• "Tech Support" / "Services" – Ad-hoc technical assistance that does not form part of any website, SEO or social media retainer, including software and tool setup and troubleshooting, email, DNS and domain issues, account and access problems, small automation or integration fixes, spreadsheet and CRM help, data exports, and general tech triage and signposting.
• "Support Pack" – A prepaid, recurring monthly block of Tech Support time.
• "Agreement" – These Terms & Conditions together with any written estimate, approval or statement of work for the Services.

2. Nature of the Service

2.1 Tech Support is provided on a per-request, ad-hoc basis. There is no minimum commitment and no guaranteed availability or response time unless you hold a current Support Pack or a written priority arrangement.

2.2 Each request is logged, given a one-line scope, and — where it exceeds the threshold in clause 3 — quoted in writing for your approval before any chargeable work begins.

2.3 Tech Support is separate from, and additional to, any website, SEO or social media engagement. Website changes are governed by the Website Terms (including the change-request tiers in clause 4 of those terms); SEO and social media work are governed by their respective terms.

3. Fees & Rate Card

3.1 Unless a written estimate states otherwise, Tech Support is charged in accordance with the following rate card:

• Time is recorded and billed in 15-minute increments after the applicable minimum charge.
• Any request reasonably estimated to exceed 1 hour or £150 will be quoted in writing for your approval before work begins. We will not exceed an approved estimate by more than 10% without seeking further approval.
• Genuine one-off questions or tasks taking under approximately five minutes are provided as goodwill and not charged. This is discretionary and not a contractual entitlement.
• Priority and out-of-hours surcharges apply to the whole affected request and are confirmed before work begins.

3.2 Support Packs – Support Packs are billed monthly in advance via Stripe through our client portal. Pack hours pool within the calendar month, do not roll over, and have no cash value. Time used beyond the pack is billed at the standard rate card. Packs may be cancelled by either party on 30 days’ written notice; fees already paid are non-refundable but remaining pack time stays available until the end of the paid month.

3.3 Payment – Ad-hoc Tech Support is billed monthly in arrears via Stripe through our client portal; Support Packs are billed monthly in advance. Failed or disputed payments follow the same retry and suspension process set out in our other Services terms.

3.4 Price Review – We may adjust the rate card and Support Pack pricing annually with at least 30 days' notice.

4. Scope & Exclusions

4.1 Typically included:

• Software and tool setup, configuration and troubleshooting;
• Email, DNS and domain issues;
• Account, login and access problems;
• Small automation or integration fixes (e.g. Zapier/Make), webhooks and tidy-ups;
• Spreadsheet, CRM and data-export help;
• General tech triage, diagnosis and signposting.

4.2 Out of scope or quoted separately:

• Website design, build or changes (governed by the Website Terms);
• SEO and social media work (governed by their respective terms);
• Full software or application development and large automation builds (handled as project work under a separate quotation);
• Hardware supply, procurement or on-site attendance, unless agreed in writing;
• Third-party licence, subscription or usage costs, which are paid by you directly;
• Extensive recovery or investigation arising from actions of you or third parties, which is charged at the complex/specialist tier and quoted in advance.

5. Access & Client Responsibilities

• You will provide timely access, appropriate credentials (using proper user roles where available) and the information reasonably required to perform the Services.
• You remain responsible for maintaining your own backups unless we expressly agree otherwise in writing.
• You authorise us to act on the systems and accounts identified in your request for the purpose of fulfilling it.
• We are not responsible for delays or reduced outcomes caused by missing access, approvals or information.

6. Service Levels & No Guarantee of Resolution

We will use reasonable skill and care and reasonable endeavours to respond promptly. Defined response targets apply only to Support Pack holders and approved priority requests. Many issues depend on third-party systems and factors outside our control; accordingly we do not guarantee that any issue can be resolved, that a resolution will be permanent, or any particular outcome. Where a problem proves unresolvable or out of scope, we will tell you and charge only for time reasonably spent on diagnosis, subject to any approved estimate.

7. Data Protection & Privacy

Each party will comply with applicable UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf in delivering Tech Support, we act as processor and will process data only on your documented instructions, apply appropriate technical and organisational security measures, and notify you without undue delay of any relevant personal-data breach affecting systems under our control.

8. Limitation of Liability

Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

Subject to the above, our total aggregate liability in connection with Tech Support in any rolling 12-month period shall not exceed the total Tech Support fees you paid to us in that same period.

We shall not be liable for:

• Loss of profits, revenue or anticipated savings;
• Loss or corruption of data (you remain responsible for backups unless otherwise agreed in writing);
• Failures, outages or policy actions of third-party systems, platforms or providers;
• Consequential or indirect losses, even if foreseeable.

9. Suspension & Termination

Either party may stop requesting or providing ad-hoc Tech Support at any time; work already performed or approved remains payable. Support Packs may be cancelled by either party on 30 days’ written notice in accordance with clause 3.2. We may suspend or decline Tech Support where fees are overdue, where required access is not provided, or where a request is unlawful, unsafe or creates undue legal, regulatory or reputational risk.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.