Tech support
Tech help, on tap.
The “can you just sort this?” service. Software, email, domains, accounts, automations — the random tech jobs that don’t belong to a retainer. Every request is logged, scoped and quoted before we touch it, so there are never any surprises.
Revive Support
Tier 1 · usually replies in minutes
Outlook won't send anything since this morning — clients are chasing me.
Avg response
0m
Resolved
0%
CSAT
0.0★
Rate card
Simple, banded, quoted first.
Everything is scoped and approved before we start. Genuine one-offs under five minutes stay free — that’s just goodwill.
| Tier | What it covers | Price |
|---|---|---|
| Quick fix | A routine task taking 30 minutes or less | £30 flat |
| Standard support | Routine tech work, 15-minute increments after a 30-minute minimum | £60 / hour |
| Complex / specialist | Investigation, dev-level, security or data work — quoted in advance | £95 / hour |
| Priority | Same or next business day +50%; out-of-hours, weekend or emergency ×2 | Surcharge |
| Support Pack | 2 hours of pooled tech time each month, priority response, no rollover | £99 / month |
- Anything estimated to exceed 1 hour or £150 gets a written estimate for your approval before work begins.
- Time is tracked and billed monthly through your client portal; Support Packs are billed monthly in advance.
- Website changes are covered by the website change-request tiers; SEO and social media have their own terms.
What this delivers
The outcomes
- A tech person who already knows your stack, on call
- No job too small — and no job done blind: everything is quoted first
- Transparent, banded pricing instead of a vague hourly black box
- A priority option when something is on fire
- You stop losing afternoons to tech you shouldn’t be doing yourself
What's included
Everything in the build
One place to ask
A single channel for “can you look at this?”. Every request is logged, triaged and given a one-line scope and estimate before any work starts.
Quick fixes
The small stuff — a setting, a broken integration, an account lockout, a DNS record — handled fast at a flat quick-fix rate.
Standard support
Routine tech work: software setup, email and domain issues, spreadsheet and CRM help, exports, account and access problems.
Complex and specialist
Investigation work, dev-level fixes, security triage, data recovery and multi-tool integrations — scoped and quoted in advance.
Automation glue
Making the tools you already pay for talk to each other — small Zapier/Make fixes, webhooks, tidy-ups — without a full automation project.
A clear monthly statement
Time is tracked and itemised. You get a plain monthly statement billed through your existing client portal — no mystery line items.
How it runs
Your engagement, step by step
- 01
Ask
Send the request to your tech-support channel. One line is fine — “Outlook won’t send”, “this Zap broke”.
- 02
Scope
We confirm what tier it falls under and, if it’s over the quote-first threshold, send a written estimate for approval.
- 03
Fix
We do the work, keep you posted, and flag anything that turns out bigger than first thought before continuing.
- 04
Bill
Tracked time is itemised and billed monthly through your client portal. Support Packs are billed monthly in advance.
Common questions
Frequently asked
What actually counts as “tech support”?
Anything tech that isn’t your website, SEO or social: software and tool setup, email/DNS/domain issues, account and access problems, small automation fixes, spreadsheet and CRM help, data exports, general tech triage. Website changes are covered by the website change-request tiers; SEO and social have their own terms.
Do you bill for every tiny question?
No. Genuine one-off questions or tasks under about five minutes are not charged — that’s goodwill. Anything that turns into real work is scoped and quoted first.
How is it priced?
A simple banded rate card: a flat quick-fix rate for jobs up to 30 minutes, a standard hourly rate for routine work (15-minute increments after a 30-minute minimum), and a higher specialist rate for complex work quoted in advance. Priority and out-of-hours carry a surcharge.
What if it’s urgent?
Same or next business day carries a +50% priority surcharge; out-of-hours, weekend or genuine emergency work is charged at double. You’ll always know before we start.
Is there a cheaper way if I use it a lot?
Yes — a monthly Support Pack gives you a block of pooled tech time at a reduced effective rate plus priority response. Unused time doesn’t roll over; overflow is billed at the standard rate card.
Talk to us
Ready to fix your marketing?
A 30-minute call, no slide deck, no sales script. You tell us what's broken, we tell you whether we can help. If we can't, we'll point you toward someone who can.
Typical response time: same business day.